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About the Kent KeyLink service What information can I register on Kent KeyLink?
Is registration open to all residences?
Are my property details secure?
What are the benefits of registering?
How much does it cost?
Do I have to pay online? My subscription
When will I be covered from?
How long does my registration last?
How can I update my details?
What happens after I register?
What happens if I forget my password?
How many keyholders can I register?
Can I register more than one property?
Can I register multiple properties with the same keyholders?
Who has access to my information?
I’m going on holiday, should I tell you?
Additional Information
Do I get special service from Kent Police by registering?
I already have an alarm fitted – why should I sign up to Kent KeyLink?
The Police already have my keyholder details - why change now? About the Kent KeyLink service What information can I register on Kent KeyLink?
You can register up to 3 keyholders, your preferred trades services (boarding up companies, glaziers, plumbers etc).
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Is registration open to all residences?
Yes, all types of property can be registered with Kent KeyLink including: • Commercial
• Industrial
• Retail
• Community
• Lettings
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Are my property details secure?
Yes, only authorised personnel will have access to your details and we are compliant with the Data Protection Act of 1998.
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What are the benefits of registering?
• Unique and valuable business and home security solution in partnership with Kent Police at a reasonable price.
• 24-hour all-year-round property management service which ensures that help is at hand when you need it.
• As soon as the emergency services are notified of an incident at your premises the call centre will contact your nearest available keyholder and your preferred service provider to make the necessary repairs.
• Easy and secure registration process with immediate cover online.
• Immediate updates available online.
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How much does it cost?
The cost for residences is £20.00 per annum including VAT and for businesses £25.00 per annum excluding VAT.
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Do I have to pay online? No, you can still register your details online but select the invoice/cheque payment option. When you have completed your details you will be presented with an invoice. This can then be paid by cheque or sent to your finance department for payment by bank transfer. Top My subscription
When will I be covered from?
If registering online using PayPal you will be covered immediately. If you choose to pay by cheque you will only be covered once the cheque has cleared, you will be advised in writing.
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How long does my registration last?
Registration is for one year.
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How can I update my details?
You can do this online
1. Click subscriber login
2. Enter your unique user name and password
3. Click update your details
4. Application form displayed with your details
5. Make the required changes by deleting or over typing details
6. Click save profile
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What happens after I register?
You will be sent an email to confirm your subscription with your User Name and details. A pack detailing your subscription and usage details will be sent out to you by regular post shortly after.
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What happens if I forget my password?
You will be able to obtain a reminder via website.
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How many keyholders can I register?
You can register up to 3 keyholders within a 20-minute radius of your address.
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Can I register more than one property?
Yes you can, you will need to pay the appropriate subscription fee for each property. Ensure you use a different user name for each property.
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Can I register multiple properties with the same keyholders?
Yes, but you will need to pay the appropriate fee for each property.
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Who has access to my information?
Your information will be accessed by Kent Police Command Centre and emergency services in line with the Data Protection Act 1998.
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I’m going on holiday, should I tell you?
Yes, there is an option to update your details on the website.
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Additional Information
Do I get special service from Kent Police by registering?
Being a member of Kent KeyLink does not give you any special rights but it does ensure that the police know who owns or occupies the premises and who to contact to obtain further guidance in the case of an incident.
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I already have an alarm fitted – why should I sign up to Kent KeyLink?
It depends on the alarm system you have. There are two types of alarm:
• Audible – or “noisy” that is NOT monitored by a central station or by Kent Police. This type of alarm is dependant upon someone contacting the police or local authority should it be activated.
• Audible – or “noisy” that IS monitored by a central station provider. Should this be activated your nominated security company will of course contact your preferred/ nominated keyholder to deactivate the alarm.
If your alarm is not monitored or connected to a specialist monitoring agency you are dependant upon someone to call either the police or local authority to find a solution. Registration with Kent KeyLink will ensure you or your nominated/ preferred contacts are made aware of this problem and enable them and Kent Police to act promptly at a fraction of the cost.
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The Police already have my keyholder details - why change now?
Like any area of business it is essential to improve levels of service in line with our customer requirements. Kent KeyLink offers more benefits for users than were previously available.
Kent KeyLink’s service goes beyond just a list of keyholders, it provides detailed incident management instructions and advice to the police and emergency services. In turn it makes better use of police time and provides you with the assurance of immediate and accurate response.
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The existing listing that Kent Police have will no longer be available from July 2008. | 
